Question Do you make custom jewelry pieces?
AnswerYes. Please EMAIL and we can discuss options and pricing.
Question What is my size?
AnswerPlease view our size chart
Question What shipping options are available?
AnswerCurrently, we ship Standard (6-7 business days), or Express (1-2 business days) via FedEx and UPS. An email will be sent when your package has shipped with a tracking code included. We ship both domestically to the U.S. Territories and Canada, as well as internationally. If you care to expedite your order please EMAIL and we will try our best to accommodate your request.
Question How can I check an order I placed?
AnswerNon-registered customers do not have online access to order status and history. You may request information via EMAIL, or by calling 1-347.592.8797. Please provide the order confirmation number so we can respond more quickly and accurately.
Question Which payment methods do you accept?
AnswerWe accept the following forms of payment: American Express, Visa, MasterCard and Discover. For your convenience, your credit card information can be stored in your Gabriela Jewelry account. This is secure information and cannot be accessed by anyone other than the account holder. For added security, your billing address at GabrielaJewelry.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.
Question Can I ship my order to an international location?
AnswerYes, we can ship to most international locations at the customer’s expense. All shipping, customs and duty fees are the responsibility of the customer. Please EMAIL for more information.
Question Will my purchase arrive gift-wrapped?
AnswerYes. Each piece comes in a special jewelry box wrapped in Gabriela Jewelry packaging.
Question Can I include a personalized gift message with my purchase?
AnswerYes. You may enter a personalized gift message as a “Note” during checkout.
Question Is all Gabriela Jewelry merchandise available for purchase online?
AnswerOur website offers a selected assortment of the newest and most popular styles. If you cannot find a particular item, or we currently do not have the item, or the size you are searching for please EMAIL for assistance.
Additionally one-of-a-kind pieces and custom designs are not featured in our online products catalog. To discuss custom designs please EMAIL .
